New Article: Ross, Problematizing the User in User-Centered Production

Philippe Ross, Problematizing the user in user-centred production: A new media lab meets its audiences, Social Studies of Science, 306312710385851, first published on December 7, 2010 doi:10.1177/0306312710385851

Haven’t read it yet, but from the abstract: “this study shows how producers distinguish and mediate between users and partners; how they sustain the notion that there is a group of users ‘out there’ whose existence and requirements can be substantiated prior to the creation of specific technical choices; and how user involvement in and of itself is used for the strategic purpose of enticing partners and asserting their control over the production process.”